All of our parcels are delivered in the UK Mainland address at a fixed subsidised cost based on weight starting from £3.00 per order but customers with a non-standard UK address for example Armed Forces or Scottish Highlands should contact us before making payment as there may be a surcharge.
We currently use Royal Mail or courier services (at our discretion) depending on the weight of the order. If your order is urgent please contact us before placing the order so that we can advise you of any additional costs to pay for expedited delivery using courior services.
For orders destined for outside UK, we have subsidised the shipping costs at up to 40% and these are charged accordingly to total weight and covers the minimal cost of packing materials. You will be able to calculate the cost of shipping to your destination during the checkout process or by clicking the shopping cart link.
Your order will be delivered Delivery Duties Unpaid (DDU). The recipient may have to pay import VAT (and customs duties, if payable) and a handling fee in the receiving country. Any customs and any other related charges on deliveries outside the UK are to be borne by you. We have no control and cannot predict what they may be. Customs policies and charges vary widely from country to country, so you should contact your local customs office for further information.
All orders are shipped out within 24-48 hours of a successful payment and subject to stock and our volunteer's availability and you can expect to receive your parcel at these times: Please note delivery times approximate. We are unable to accommodate any requests to deliver on a specific day.
Royal Mail UK: 3-6 Working days excluding bank holidays and weekends.
Royal Mail Europe: 10-14 Working days excluding bank holidays and weekends.
Royal Mail Worldwide: 14-21 Working days excluding bank holidays and weekends.
Hermes (UK Delivery only) 2-5 working days: Usually delivers between 09:00 AM - 05:30 PM These times are as a guide only and may be extended during busy periods.
DHL (UK deliveries only) - 1-2 working days - Usually delivers between 09:00 AM - 05:30 PM These times are as a guide only and may be extended during busy periods.
Parcels being delivered to Finland, Denmark, Norway or Sweden will be delivered to the recipient's closest Parcelshop.